Health/NHS Mediation

The NHS Complaints Procedure and Directions currently provide for NHS Boards to consider the use of conciliation or mediation services where appropriate and when both parties agree. The Patients Rights (Scotland) Act 2001, introduces a “Right to Complain” and will raise awareness of the possible use of mediation services in resolving complaints.

Mediation in the health context may be particularly useful when the involvement of an independent third party (the mediator) would help the individual and the health service better understand and address the complaint, or when the relationship between the individual and health professionals are likely to break down.

Mediation does not prevent those in a dispute from proceeding to court or from using health and NHS complaints procedures.

To find a local mediation service, or a mediator who serves your area, use Find A Mediator or call the Scottish Mediation Helpline on 0131 556 8118.