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Good Practice Guidelines

Best Practice in Complaints Handling
The Scottish Mediation Register requires all registered mediators to have a written procedure for addressing concerns and handling complaints. Carolyn Hirst presents here a guide to Best Practice in Complaints Handling.

CODE OF PRACTICE FOR MEDIATION IN SCOTLAND
These Guidelines form a baseline for the conduct of all forms of mediation in Scotland.

Good Practice Guidelines for Peer Mediation in Schools
These guidelines have been devised by the Education Initiative Group of the Scottish Mediation Network (SMN) in 2006. They are designed to support schools in identifying good practice when implementing peer mediation.

Good Practice Guidelines for Peer Mediation Trainers of Young People in Schools
These guidelines were produced by the Education Initiative Group of the Scottish Mediation Network (SMN) in 2006. They are designed to support good practice for peer mediation trainers.

Scottish Mediation Register: Now Open for Registration
The Scottish Mediation Register is a web-based listing of mediators who self certify that they meet minimum standards.