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The Crossroads of Conflict: a Journey into the Heart of Dispute Resolution

24th March @ 10:00 am - 4:00 pm

Every conflict, no matter how trivial, points us toward a crossroads in our lives. One road leads to anger, fear, confrontation, and bitterness and draws us into quarrels over the past.  A second leads us to empathy, acceptance, honesty and mutual respect, and draws us into negotiations over the future. Yet there is also a third road, largely hidden from view, which leads us into learning, awareness, wisdom and heartfelt communications, and draws us into awareness of the present. It encourages us to engage in openhearted relationships, reach forgiveness and reconciliation and seek closure and renewal.  It wakes us up, makes us more mindful of ourselves and others and nurtures us. This is the path of transformation and transcendence, of wisdom and heart.

This interactive Masterclass for experienced family mediators will explore how mediators can help parents to transform and transcend their conflicts leading to more effective conversations and negotiations. There will be an opportunity to reflect on the implications for mediation practice of the insights gained.


Ken Cloke is Director of the Centre for Dispute Resolution and a mediator, arbitrator, facilitator, coach, consultant and trainer. He specialises in communication, negotiation and resolving complex multi-party disputes, which include marital, divorce, family, community, grievance, workplace disputes, collective bargaining negotiations, organisational, school conflicts, sexual harassment, discrimination and public policy disputes; and designing preventative conflict resolution systems.

His facilitation, coaching, consulting, and training practice includes work with leaders of public, private and non-profit organisations on effective communications, dialogue, collaborative negotiation, relationship and team building, conflict resolution, leadership development, strategic planning, designing systems, and organizational change.

He is an internationally recognised speaker and author of several books including Mediating Dangerously: The Frontiers of Conflict Resolution; The Crossroads of Conflict: A Journey into the Heart of Dispute Resolution.

Venue: Relationships Scotland, 18 York Place, Edinburgh

Cost: £75 for members of RS Network; £115 for non-members: to include training materials, sandwich lunch and refreshments.

Participants: Experienced Mediators

Please click HERE to download the booking form.

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24th March
10:00 am - 4:00 pm


Scottish Mediation
0131 556 1221


Relationships Scotland
18 York Place
Edinburgh, EH1 3EP
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