This area deals with
• Mediation services for private rented sector landlords and tenants to resolve disputes prior to or during formal legal proceedings
• Mediation services for landlords and tenants using a tenancy deposit scheme, who have a dispute about a deposit which cannot be resolved by the scheme’s dispute resolution service
• Mediation services for other disputes relating to housing, such as factoring disputes involving tenanted properties and disputes between tenants and letting agents
Mediation can usually be face to face, online or by telephone.