Many organisations use mediation to help to resolve workplace disputes before they escalate to something more serious. Conflicting parties would normally sit with a trained, neutral mediator to work out a way forward, however in a Covid-19 world, mediation has had to move online. This session will cover how mediation works, how online mediation is different, and the challenges and benefits of using online mediation.
Graham Boyak from Scottish Mediation and Natalie O’Hare, HR consultant and workplace mediator, will take you through mediation from pre-meetings through to the five stages of a mediation, reflecting on what it’s like for everyone involved.
Graham has been Director of the Scottish Mediation since August 2012. During that period, he has contributed to policy a member of the Scottish Government Administrative Justice review and Digital justice Working Group. He is a pro-bono mediator with the Edinburgh Sheriff Court Mediation Service. Graham has worked extensively in the third and public sector and brings senior leadership experience, having worked in Student Unions, The Festival City Theatres Trust and the Scottish Ambulance Service. He has strong skills in partnership working, governance, policy development, has an MBA and is a Fellow of the Chartered Management Institute.
In conjunction with being an HR Consultant with BeyondHR, Natalie carries out workplace mediation and is present on the Scottish Mediation Register. Mediation cases have included dispute resolution in public, private and third sectors between directors, peers and managers. Her mediation hasn’t stopped during covid-19, but has changed to online mediation in order to get relationships back on track.
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