Workplace Employment Initiative Group (Members Only)

Please note this event is for members only

1330: Group business session:

Chair’s welcome

Volunteer for notes: …..

1. SM Chair / Director – short updates
2. Updates and check in from Group
3. Request from Catriona MacCallum re help with Dissertation
4. Update on next WEIG meeting

1400: 15 minute break

1415 Complaints double-session meeting – intro

1. 1415 Rachel’s story – Rachel Weiss
2. 1435 Research into impact of being complained about – Carolyn Hirst
3. 1505 Good practice in the process of handling complaints – Rosemary Agnew, SPSO

1530 – 1545 break

1. 1545 – SM complaints procedure/ expectations of SM mediator’s own process – Graham Boyack, SM Director
2. 1555/1600 Breakout rooms – reflections on our work as (Workplace) Mediators – how do we feel? What does it man for me? If we receive a complaint, what would we wish to happen? What would early resolution look like? How resilient do we feel we would be? Etc
3. 1615 Panel – Rachel / Carolyn / Rosemary/ Graham – questions from the WEIG group

1630 Finish

Note: no separate CPD extra session

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