The Letting Agent Compliance Programme Module 5 – Introduction to Mediation Techniques

Provided in partnership with Landlord Accreditation Scotland and the Safedeposits Scotland Charitable Trust the aim of this online workshop is to support letting agents in dealing with conflict that can arise during a tenancy. After looking at conflict and how it escalates, this workshop moves on to demonstrate how skills and techniques used in mediation can help letting agents to effectively manage relationships with their tenants, and between private landlords and tenants.

The session considers how best to manage and resolve conflict with a view to avoiding costly and time-consuming disputes, tenancies ending prematurely, deposit disputes, and cases being referred to the Housing and Property Chamber of the First Tier Tribunal.

Topics explored in this workshop:

• Working with conflict
• Effective communication
• Introduction to mediation

At the end of the workshop, you will be able to:

• Understand some of the causes of conflict and how it escalates
• Use a number of tools used in mediation to resolve conflict
• Understand the benefits of mediation and how to access it

For more information and to book see Landlord Accreditation Scotland courses please click HERE