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Workplace Conversion Course – March 2024

26th March @ 9:00 am - 27th March @ 5:00 pm

This online practical two day course – Tuesday 26th and Wednesday 27th March 2024 from 9.30 – 17.00 (one hour break each day), introduces mediators experienced in other fields to the problem of workplace disagreement and conflict. Participants will learn about the causes of conflicts to watch for, how to adapt their mediation styles, the use of written communication and other techniques over two enjoyable, interactive days with opportunities to practice their newfound skills. This session will be facilitated by Carol Hope and Jeremy Scuse (see below for biographies). Zoom link will be sent out nearer the time.

Content will include:

  • Legal Context – Legislation over the last 10 years has changed the environment for mediation – how does this affect the mediator, what advantages and drawbacks does it create?
  • The Organisation – How does it respond to conflict?
  • HR Managers – Are slowly understanding that mediation could help. As a mediator what approach should we adopt with them?
  • The Disputants – Do managers in a dispute differ from anyone else in conflict – what motivates them, who advises them, how important is ‘face’, and how important is it to follow procedure?
  • The Life of the Dispute – The internal and legal status stages a complaint may go throughbefore it comes to mediation and how this can affect the parties
  • Workplace Conflict – So, how do workplace conflicts differ from those between neighbours or within families?
  • Transformative or Facilitative – The mediators objectives: what realistic outcomes can be expected from a workplace mediation?
  • Mediation Format – Many workplace conflicts will have taken years before the mediator is involved. So how might we adapt our mediation styles to cope with long embedded conflict?
  • Written Communication – Many workplace mediations take place over several meetings, sometimes weeks apart. What sort of written communications between the mediators and the individuals can help the process?
  • Practice, Practice, Practice – Over two days, we will use actual case histories as the basis to practice your newfound skills
  • Debrief and Evaluation – Final question and answer session and addressing of any outstanding concerns.

Jeremy Scuse BSc Hons. FIOD MHR

I have always been interested in what makes people tick. My career started with a degree in Psychology and then 25 years in senior international marketing, followed by 10 years setting up my own companies and acting as a Non Executive Director for entrepreneurs. I accredited as a Mediator with CEDR in 2003 and set up Catalyst Mediation in 2005. We have helped people to resolve many different commercial, IPR, workplace, estate, partnership and shareholder disputes. I coach, train, lecture, share skills and give demonstrations of communication, negotiation, early dispute resolution and mediation to councils, HR staff, legal firms, their clients, mediators, in fact anyone I can persuade to sit still for long enough.

Carol Hope

Carol Hope is an award winning freelance mediation trainer and supervisor. She was the Director of Family Mediation in Edinburgh for 16 years during which time she developed a number of new services locally and nationally in Scotland. Carol then went on to work for the Scottish Mediation Network for 10 years. Her remit was to develop mediation training and practice for all types of mediation in Scotland. Her, over 30 years, mediation experience spans commercial mediation, family, housing, additional support needs, equalities, workplace, and peer mediation. Carol has trained over a thousand children to be peer mediators, nationally and internationally . She received an award for her “Outstanding achievement and contribution to peer mediation in Scotland.” Carol is a member of the training faculty for both Calm and RICS delivering mediation training nationally and internationally. Carol specialises in supervision for mediators.

Costs: £330 per attendee for the two days, £264 for SMN Members.

(Organisational members can send up to 2 people at member rates).

  • Handouts and CPD certificate are included in the price.
  • Please note that a delegate space is not guaranteed until payment is received.

To book this event please click HERE


26th March @ 9:00 am
27th March @ 5:00 pm


Scottish Mediation
0131 556 1221
View Organiser Website
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