Today, a report is published which recommends much greater use of mediation to help people to resolve disputes which otherwise end up in Scotland’s courts. Mediation is a tried and tested process for resolving disputes It is relatively quick, informal, and cost effective and gives parties control over the process. It can result in solutions […]

Giving People a Voice in Complaints When people complain, there are two primary reasons that they do so; firstly, they want to be heard and secondly, they don’t want someone following them to have the same difficulties or issues that they have faced. Yet in most cases one of the most useful tools in resolving […]

Scottish Mediation Director, Graham Boyack, highlights some innovative work by North Lanarkshire Council where using mediating ways has bought success. When I first studied mediation what struck me was that whilst the skills I was learning would help people find solutions to their disputes, that they also had a much wider application. In the six […]